What happens to my email and my message?
Messages sent by email are only used to reply to you, and the website doesn’t keep them: they go straight to the person you pick. Live chats are different: they are saved so you can come back to them, and only the team members who answer the chat can read them.
Who do I talk to if I want to invest?
Claudia. Investment and shareholding conversations are handled by Claudia only.
Email or live chat?
Email is best for longer messages, but replies take 24–48 hours. The live chat is for when you’d rather not wait or don’t use email: write there and the answer shows up in the same chat, even if you close the page and come back later.
Can I rate the chat?
Yes. Once Claudia has replied, you can rate the support from 1 to 5 stars and leave a comment. Claudia can close a chat and reopen it, and every conversation stays in the history.
What if I’d rather talk on Discord?
Open the person’s card, press the Discord button and send them a message there.
How long do they take to reply?
By email, 24–48 hours. In the live chat it depends on whether Claudia is online: you’ll see it next to the chat. If a few days pass and you see nothing by email, check your spam folder or find us on Discord.